FAQ
Frequently Asked Questions (FAQ)
Welcome to the Barellique Help Center! We are dedicated to your beauty and wellness journey. Below you'll find answers to our most common questions.
If you can't find what you're looking for, please reach out to us at support@barellique.com with your Order Number and Order Email. We’re here to help you glow!
Ordering & Payments
Q: How do I apply a discount code? To use your code at checkout:
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Select your favorite beauty and wellness items and click "Add to Cart."
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Proceed to checkout.
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On mobile: Tap "Show order summary" at the top, enter your code, and click the arrow.
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On desktop: Enter your code in the "Discount code" field on the right side of the payment page.
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Your total will update automatically before you complete the purchase.
Q: What payment methods do you accept? We offer a variety of secure payment options:
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Credit/Debit Cards: Visa, MasterCard, American Express, Discover, Diner’s Club.
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Digital Wallets: PayPal, Apple Pay, Google Pay.
Q: How much is the shipping fee? Our standard worldwide shipping fee is $5.99 USD. We occasionally run promotions for free shipping—stay tuned to our newsletter! The final shipping cost will be clearly displayed at checkout.
Shipping & Delivery
Q: Do you offer international shipping? Yes, we ship to beauty lovers worldwide! Barellique operates through a global network of fulfillment centers to ensure your products reach you as efficiently as possible.
Q: How long does shipping take? Our estimated delivery time is 10–20 business days after processing. Quality takes time, and we want to ensure your products are handled with care.
Q: How can I track my order? Once your order is on its way, we will email you a tracking number. You can track your shipment’s progress at www.17track.net.
Q: I only received part of my order. Why? Don’t worry! To get your items to you faster, products may be dispatched in separate packages from different specialized warehouses. You will receive a unique tracking number for each package.
Product & Safety (Beauty & Wellness)
Q: Are your products safe for sensitive skin? We strive to offer high-quality, gentle formulas. However, everyone's skin is unique. We highly recommend checking the ingredient list on the product page and performing a patch test on a small area of skin before full use.
Q: Where can I find the usage instructions? Detailed instructions are usually listed on the product page or included in the packaging. If you need more tips on how to incorporate a product into your wellness routine, feel free to email our support team.
Order Modifications & Cancellations
Q: Can I change my shipping address or items in my order? This is extremely time-sensitive. Please contact us at support@barellique.com within 12 hours of placing your order with the subject line "Urgent: Order Change". Please include your Order Number and the specific changes needed. Once an order is in the fulfillment stage, we cannot guarantee changes.
Q: Can I cancel my order? If your order has not yet been dispatched, we can process a cancellation. Please note a small handling fee may apply. If the order has already shipped, it cannot be canceled.
Post-Delivery Issues
Q: My order arrived damaged or I received the wrong item. What should I do? We are so sorry for the inconvenience! Please email us at support@barellique.com within 48 hours of delivery with:
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Your Order Number.
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Clear photos or a video of the damaged/incorrect item.
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A photo of the shipping label on the package. We will review your case and send a replacement or offer a solution immediately.
Account & Communication
Q: I didn’t receive an order confirmation or tracking number. Please check your Spam/Junk folder first! If you still don't see it, contact us with the email address you used at checkout, and we will resend it to you.
Q: How can I contact you? We are here for you!
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Email: support@barellique.com
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Phone: +1 (218) 366-6965
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Company: Arcadia Trading Inc
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Address: 1120 North Milwaukee Avenue, Lake Villa, Illinois 60642, USA
